Refund policy

Refund Policy

Last updated: July 18, 2026

Returns & Refund Policy – Lamplio

Thank you for shopping with Lamplio. We aim to provide a transparent and hassle-free experience when it comes to returns, refunds, and exchanges. Please review our policy below.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Address: 2216 Sundown Lane, Keasbey, NJ 08832, United States

Policy Overview

  • Return Period: 30 days from the delivery date.
  • 30-Night Trial: You're welcome to use your lamp at home during the return period. If it isn't right for your space, you can still return it — normal use does not void your return.

Return Conditions

You may return products under the following conditions:

  • Return Window: The return request must be initiated within 30 days of receiving your order.
  • Product Condition: Items must be in good condition and returned in their original packaging with all included parts and accessories. Normal use during the trial period is completely fine — we just can't accept items that are damaged through misuse, modified, or missing components.
  • Proof of Purchase: A valid order confirmation or receipt is required.
  • Exceptions: Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

How to Return an Item

  1. Contact Customer Support at support@lamplio.com and provide your order number, the reason for the return, and any relevant photos if applicable.
  2. Receive Return Authorization and return instructions from our support team. Please do not ship anything back before your return is authorized.
  3. Package the Item Securely and ensure the product is properly protected during transit. Please use the original packaging where possible.
  4. Ship the Package using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Policy

  • Inspection & Approval: Returned items are inspected within 3 business days of arrival, and you will be notified of the outcome.
  • Refund Processing: Approved refunds are processed within 7 business days and issued to the original payment method.
  • Confirmation: You will receive an email notification once your refund has been completed.
  • Delayed Refunds: If you have not received your refund after this period, please contact your bank or payment provider first, as processing times on their end can vary. If you still need assistance, contact our support team.

Exchanges

We offer exchanges only for products that arrive damaged or defective. Contact us within 30 days of delivery and you can choose either a replacement or a full refund; we cover the return shipping in these cases.

For any other reason — including a different size, color, or variant — we do not offer direct exchanges. Please return the original item within 30 days for a refund, then place a new order for the item you would like.

Special Cases

  • Defective or Damaged Products: Contact us within 30 days of delivery. We will cover the return shipping and offer you either a replacement or a full refund.
  • Incorrect Item Received: Contact our support team. We will cover all return costs and arrange shipment of the correct item.
  • Lost Shipments: If your package has not arrived within the expected delivery timeframe, please contact us so we can open an investigation with the carrier.

Processing Times

  • Return Period: Returns must be initiated within 30 days of receiving the order.
  • Inspection: Returned items are inspected within 3 business days after arrival.
  • Refund: Approved refunds are issued within 7 business days.

Return Address

To protect against lost or misdirected packages, we do not accept returns sent without prior authorization. Once your return has been approved, our support team will provide the correct return address. Please do not send any item back before receiving return authorization, as unauthorized returns may not be accepted or refunded.

Company Information

Customer Support Hours (ET): Monday – Friday: 08:00 AM – 07:00 PM · Saturday – Sunday: Closed