Shipping policy

Shipping Policy

Last updated: July 18, 2026

Thank you for visiting and shopping at Lamplio. Below you will find the terms and conditions that govern our shipping policy.

United States Shipping Information

Shipping Destination	Processing Time	Shipping Time	Total Delivery Time	Shipping Carrier
United States	1–2 business days	3–10 business days	4–12 business days	USPS (primary)

For shipments within the United States, we primarily use USPS. Depending on the destination and fulfillment location, other trusted shipping partners may occasionally be used.

The total estimated delivery time for orders shipped within the United States is typically 4–12 business days, including both processing and transportation.

Our daily order cut-off is 7:00 PM (ET). Orders received before this time go into processing the same business day; orders received afterward go into processing the following business day.

Orders are not shipped or delivered on weekends or public holidays.

Once your order has been processed and packed, it is handed to the carrier and you will receive a shipping confirmation email with your tracking details.

Order Cancellation Policy

Orders may be cancelled within 24 hours of being placed, as long as the order has not yet been shipped. Once an order has been shipped, cancellation is no longer possible.

Processing usually takes 1–2 business days. For orders placed before our 7:00 PM (ET) cut-off, processing begins the same business day; for orders placed after the cut-off, processing begins the following business day.

If you wish to cancel an order, please contact us immediately at support@lamplio.com.

Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. You can also track your order at any time from the "Track Your Order" page on our website.

Please allow up to 24–72 hours after shipment for tracking information to become active.

Shipping Costs

Shipping is free on all orders within the United States.

Damaged, Lost or Missing Shipments

Lamplio takes responsibility for orders that are damaged or lost in transit. If that happens, we will make it right — we will either send a replacement or issue a full refund, and we will handle any claim with the carrier on our end.

If your package arrives damaged, please contact us as soon as possible, and within 30 days of delivery, and include photographs of:

the damaged product
the shipping packaging
the shipping label

Please keep all packaging materials until the claim is resolved.

Address Changes

If you need to update your shipping address, please contact us within 24 hours of placing your order at support@lamplio.com. Address changes are possible as long as your order has not yet been shipped. Once an order has been shipped, the delivery address can no longer be changed.

Unexpected Delays

In rare cases, delivery may take longer than estimated due to:

Carrier delays
Weather conditions
Public holidays
Transportation disruptions
High seasonal demand
Events beyond our reasonable control

If your shipment appears significantly delayed, please contact our support team and we will gladly investigate.

Unclaimed Packages

If a package is delivered to a pickup point, parcel locker, post office, or other collection location, the customer is responsible for collecting the package within the timeframe specified by the carrier.

Customers will normally receive notification via email, SMS, app notification, or a tracking update when a package is available for collection.

If a package is not collected and is returned to the sender, it will be considered an unclaimed package. Refunds are not issued for unclaimed packages. However, customers may request that the order be reshipped; additional shipping fees may apply.

Returns & Refunds

For information regarding returns, exchanges, and refunds, please refer to our Refund Policy.